AppSuite:Connector for WHMCS Installation Guide

From Open-Xchange

OX Connector for WHMCS


Integration of OX App Suite with WHMCS/cPanel makes the deployment of OX App Suite simple for service providers and their customers. Web hosters can easily replace their existing webmail system on WHMCS/cPanel and provide customers a state-of-the-art, web based user interface with the benefits of a best in class, full-featured mobile web application – optimized for smartphones! The combination of OX App Suite, the provisioning of cPanel and the billing system WHMCS provides the perfect package for cPanel Hosting Provider and Reseller



The OX Connector for WHMCS can be installed in any Linux platform that supports WHMCS. Version needs to be 5.2.5 or newer.

For WHMCS installation and licensing, please refer to:

In addition, you have to install the php-soap package. Run

$ php -m | grep soap

to test. It must print out at least one line containing the word soap.

If that PHP package is not installed, use the operating systems package manager to install it. Restart the web server afterwards.


 $ apt-get install php-soap
 $ service apache2 restart


 $ yum install php-soap
 $ service httpd restart

Interconnection with Open-Xchange

Allow access from the cPanel server, edit /etc/httpd/conf.d/proxy_ajp.conf or /etc/httpd/conf.d/proxy_http.conf

<Location /servlet/axis2/services>
   # restrict access to the soap provisioning API
   Order Deny,Allow
   Deny from all
   Allow from
   Allow from <your whmcs server ip>
   # you might add more ip addresses / networks here
   # Allow from 192.168 10 172.16
<Location /webservices>
   # restrict access to the soap provisioning API
   Order Deny,Allow
   Deny from all
   Allow from
   Allow from <your whmcs server ip>
   # you might add more ip addresses / networks here
   # Allow from 192.168 10 172.16

cPanel Server

At least one cPanel server with OX plugin for cPanel, is needed for integration as well.

For information on how to install the OX cPanel plugin, please refer to Open-Xchange_cPanel_Installation

Mode of Operation

To be able to use the OX Connector for WHMCS, you will need at least one host with cPanel installed and properly configured to work with OX App Suite and Open-Xchange Hosting Edition and an additional server with WHMCS release 5.2.5 or newer.

The OX Connector for WHMCS enables hosting companies and their resellers to add OX packages to their product offerings as well as billing and support. The following architectural diagram shows how the OX Connector for WHMCS interacts with other components:

Whmcs environment.png

Download of OX Connector for WHMCS

To download the OX Connector for WHMCS installation packages follow this: Download Connector for WHMCS (The LDB credentials have to be provided)

OX Connector for WHMCS is part of the license for OX App Suite or Open-Xchange Server 6. If a new cPanel Hosting Provider or Reseller wants to evaluate OX App Suite and the WHMCS & cPanel integration, the first step is to contact OX Sales. Call or fill out a web form: OX Sales will work on the request to send prices and license key to customer.


Obtain the tar file from the link above and save it to a temporary location.

Open a terminal to login as the root user and find the WHMCS base directory within the apache document root (for Debian it is /var/www/whmcs, for CentOS and RHEL it is /var/www/html/wmcs/).

$ cd /var/www/html/whmcs


$ cd /var/www/whmcs

Go to the modules/addons subdirectory of the WHMCS base directory and create a directory called “openxchange.”

$ cd modules/addons
$ mkdir openxchange

Untar the contents of the OX WHMCS add-on archive.

$ cd openxchange
$ tar xof /path/to/open-xchange-whmcs-version.tar.gz
Whmcs login.png

Now login to the WMCS console via

Whmcs addon modules.png

Once you login, go to Setup -> “Addon Modules”

Whmcs addon activation.png

After getting to the OX Connector for WHMCS within the list of modules, proceed to activate and configure the Connector by providing the OX App Suite URL and login credentials.

Configuration of WHMCS

Launching WHMCS

Whmcs login.png

Login to the WMCS console via

Setting Up cPanel server

Cpanel screen 002.png

Once within WHMCS, go to Setup -> Product/Services -> Servers -> Add new Server.

Cpanel screen 003.png

Enter the different attributes for the new cPanel host instance, make sure to scroll down and choose type cPanel and the right credentials to access the host

Setting Up WHMCS plans

In order for WHMCS to integrate properly with cPanel, one needs to create the plans and packages to match cPanel. Each package which exist in cPanel must also exist in WHMCS.

Cpanel screen 005.png

Go to Setup ⇒ Products/Services -> Products/Services -> Create a New Product

Cpanel screen 006.png

Click on continue and proceed to enter relevant information

Cpanel screen 007.png

Go to the Module Settings tab and enter „Module Name“ and „WHM Package Name,“ this is the name that must match with cPanel.

Importing cPanel accounts

Cpanel screen 008.png

Once WHMCS plans have been created to match cPanel packages, you may import cPanel accounts from Utilities ⇒ cPanel/WHM import

Cpanel screen 009.png

After choosing the right cPanel host and clicking on „Get Account List“ you will be see all the cPanel accounts which exist on the cPanel server

Creating cPanel Clients

Cpanel screen 011.png

Go to Clients -> Add New Clients

Cpanel screen 012.png

Go to the „Products/Services“ tab and choose the plan for the new client

Cpanel screen 013.png

Click on „Submit Order“

Cpanel screen 014.png

Make sure to choose the right cPanel server and check „Run Module Create“ and click „Accept Order“. You may login to cPanel to verify that the account has been created in cPanel.

Cpanel screen 015.png

You may also check the OX environment to make sure the OX context has been created.

Configuration WHMCS Client

WHMCS Client Login

Cpanel screen 016.png

WHMCS clients may login to their accounts from

Cpanel screen 017.png

From there, they are able to see the plans they have bought as well as billing information, such as unpaid invoices.

cPanel Account Login

Cpanel screen 020.png

From the WHMCS Clients ⇒ View/Search Clients, choose a client and then go to the „Products/Services“ tab.

Cpanel screen 021.png

And, finally, click on the “Login to cPanel“ button.

Cpanel screen 018.png

You may also go to and login with cPanel credentials for the user

Additional Configurations

Creating Email Accounts from cPanel

Cpanel screen 022.png

It is also possible to create Email accounts from cPanel. Once in cPanel, click on the „Email Accounts“ icon, enter the new email account information and password. You may use the „Password generator“ tool if so you choose.

Cpanel screen 023.png

Once a user is created this way, it must exist under the respective context in OX App Suite.

Deleting WHMCS Clients

Cpanel screen 019.png

Go to Clients -> View/Search Clients, click on the Client you intend to delete. In the „Summary“ tab under the „Other Actions“ pane there is a „Delete Clients Account“ action. Click on it and accept the confirmation dialog. After an account has been deleted, it should not exist neither in the cPanel system any longer. Furthermore, the OX App Suite context and all users underneath the context must not exist as well.

WHMCS Addon Options

Cpanel screen 024.png

Go to „Addons“ -> Open-Xchange -> List Open-Xchange packages. From this screen one may add Open-Xchange specific packages, Open-Xchange package bundles and set pricing for Open-Xchange packages.

Known issues

OX Connector for cPanel

  • open-xchange icon not shown in cpanel in version 11.46.3
  • new paper_lantern theme not supported
  • Users with the same email localpart from different domains in a single cPanel account and a single context do not work because user names as well as display names must be unique
  • cPanel account names cannot be renamed when using the ox integration
  • Accessing the mail archiving does not automatically work in Open-Xchange webmail
  • park/unpark domain does not work

OX Connector for WHMCS