Difference between revisions of "ProfServProjects"
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=Initialisation= | =Initialisation= | ||
==What happens in this phase?== | ==What happens in this phase?== | ||
+ | During this phase the product gets demoed and the doability of the project is checked. After this phase a detailed offer is made and the customer decides whether to start the project or not. | ||
+ | * Technical Demo (webcast or on-site) | ||
+ | ** presentation of the product including all features relevant to the customer | ||
+ | ** determine customer´s goals (replace webmail? operating parallel to MS Exchange?) | ||
+ | ** OX USPs: Fast even with many mails, drag-n-drop in the browser, syncing with many different clients, social, upsell | ||
+ | * Architecure Overview | ||
+ | ** Integration with customer systems instead of out-of-the-box (provisioning, mailsystem [none is included!], CPanel, PBA/POA, Plesk) | ||
+ | ** There are many ways to OX and its data. Broad range of supported devices and browsers | ||
+ | ** Java, no proprietary formats or protocols, Apache, MySQL | ||
==Resulting Documents== | ==Resulting Documents== | ||
If there is a template available for this type of document it is linked via its title.<br> | If there is a template available for this type of document it is linked via its title.<br> |
Revision as of 10:45, 18 October 2011
This page aims to give a detailed overview of customer-projects accompanied by the Open-Xchange professional services team: The different phases and decisions as well as the documents necessary to accompany this process are listed here.
The following diagram gives a birds-eye view of the whole process:
Contents
Initialisation
What happens in this phase?
During this phase the product gets demoed and the doability of the project is checked. After this phase a detailed offer is made and the customer decides whether to start the project or not.
- Technical Demo (webcast or on-site)
- presentation of the product including all features relevant to the customer
- determine customer´s goals (replace webmail? operating parallel to MS Exchange?)
- OX USPs: Fast even with many mails, drag-n-drop in the browser, syncing with many different clients, social, upsell
- Architecure Overview
- Integration with customer systems instead of out-of-the-box (provisioning, mailsystem [none is included!], CPanel, PBA/POA, Plesk)
- There are many ways to OX and its data. Broad range of supported devices and browsers
- Java, no proprietary formats or protocols, Apache, MySQL
Resulting Documents
If there is a template available for this type of document it is linked via its title.
- Project Charter
- Formal Offer
- Basic SOW
Concept
What happens in this phase?
Resulting Documents
If there is a template available for this type of document it is linked via its title.
- Customer Implementation Concept
- several SOWs (preferrably one per topic)
Implementation
What happens in this phase?
Resulting Documents
If there is a template available for this type of document it is linked via its title.
- checked Requirements Checklist
Approval
What happens in this phase?
Resulting Documents
If there is a template available for this type of document it is linked via its title.
- signed Requirements Checklist
- Test protocol