Difference between revisions of "Hosting FAQ for System Integrators"

(New page: '''Q: where can i get access to software packages for the hosting environment?'''<br> A: Packages for download are avilable in the [https://mp.open-xchange.com/ Open-Xchange maintenance p...)
 
(Move to https://documentation.open-xchange.com/)
 
(20 intermediate revisions by 5 users not shown)
Line 1: Line 1:
'''Q: where can i get access to software packages for the hosting environment?'''<br>
+
'''Q: Where can i get access to productive software packages for the hosting environment?'''<br>
A: Packages for download are avilable in the [https://mp.open-xchange.com/ Open-Xchange maintenance  portal]
+
A: Packages for download are available in the [http://oxpedia.org/index.php?title=Main_Page_HESE#quickinstall Open-Xchange Packages]
  
'''Q: where can i get access credentials for the Open-Xchange portal'''<br>
+
'''Q: Where can i get further assistance in case of installation/integration questions?'''<br>
A: You need to register at the [http://www.open-xchange.com/EN/header/products/openxchange_hosting_edition/request_information.html Open-Xchange Web side]
+
A: A forum for discussions is available on our [http://www.open-xchange.com/forum/ web site]
 +
 
 +
'''Q: How can i integrate into existing LDAP services?'''<br>
 +
A: The users and groups can be synced into OX through the commandline tools. The authentication can be done online through a LDAP authentication module
  
'''Q: Where can i get further assistance in case of installation/integration questions?'''<br>
+
'''Q: Is there a administration frontend to create and manage contexts, users, groups, resources?'''<br>
A: A forum for discussions is available on our [http://www.open-xchange.com/forum/ web sides]
+
A: Provisioning of all objects (contexts, users, ...) can be very flexible done through the command line tools and the Java RMI interface. This interfaces can also be used for synchronisation with existing user databases and directories.
  
'''Q: how can i create user objects (appointments,tasks,infostore items, pre defined UWA widgets) form extern for a customer?'''<br>
+
Administering groups and resources will be possible within the webfrontend with the next build.
A: you can use the JSON [[HTTP API]] used by the gui, a example is to be found here: [[Adding a pre defined UWA widget for a User]]
 
  
'''Q: what are UWA widgets for?'''<br>
+
Administration front ends for In-House deployments will follow soon.
A: a description can be found in the wiki on the [[Hyperion UWA]] page
 
  
'''Q: is there a administration frontend to create and manage contexts, users, groups, resources'''<br>
+
'''Q: Where are the mails stored in the Open-Xchange server?'''<br>
A: Provisioning is mormaly done in a control center at hosters side. There, those tasks should be integrated. For those who do not want to do this effort, an administration GUI is available here [https://mp.open-xchange.com/#m=infostore&f=1043&i=174 Admin GUI] which does implement basic functionality.
+
A: The Open-Xchange server has no own email server included. The Open-Xchange server does access mailboxes from existing systems. Please have a look at our [http://www.open-xchange.com/fileadmin/user_upload/open-xchange/document/whitepaper/OX-Hosted-Architecture.pdf architecture white paper].
  
'''Q: how can i have single sign on for my clients?'''<br>
+
'''Q: What are the supported IMAP servers?'''<br>
A: For implementing single sign on, [http://www.open-xchange.com/documentation/OX-HE-Authentication-Sessionhandling.pdf easy login] could be used
+
A: Currently, Cyrus, Dovecot and Courier are the supported IMAP servers. This is described in more detail in the installation manual.
  
'''Q: what APIs are available?'''<br>
+
'''Q: How can i create user objects (appointments,tasks,infostore items, pre defined UWA widgets) form extern for a customer?'''<br>
A: The APIs are to be found under [[Interfaces]] in this wiki
+
A: you can use the JSON [https://documentation.open-xchange.com/ HTTP API] used by the gui, a example is to be found here: [[Adding a pre defined UWA widget for a User]]
  
'''Q: Where are the mails stored in the Open-Xchange server'''<br>
+
'''Q: What are UWA widgets for?'''<br>
A: The Open-Xchange server has no own email server included. The Open-Xchange server does access mailboxes from existing systems. Please have a look at our [http://www.open-xchange.com/fileadmin/downloads/OX-Hosted-Architecture.pdf architecture white paper].
+
A: a description can be found in the Wiki on the [[Hyperion UWA]] page
  
'''Q: what are the supported imap servers?'''<br>
+
'''Q: What APIs are available?'''<br>
A: Currently, Cyrus, Dovecot and Courier are the supported imap servers. This is described in more detail in the [http://mp.open-xchange.com/#m=infostore&f=775&i=97 installation manual]
+
A: The APIs are to be found under [[Main_Page#Interfaces|Interfaces]] in this wiki
  
'''Q: do i need to set module access for the context admin user and how do i do that?'''<br>
+
'''Q: Do i need to set module access for the context admin user and how do i do that?'''<br>
 
A: for the context admin, all modules must be enabled the like the users in the context have
 
A: for the context admin, all modules must be enabled the like the users in the context have
  
'''Q: can the Open-Xchange GUI be used to replace my existing Webmail system?'''<br>
+
'''Q: Can the Open-Xchange GUI be used to replace my existing Webmail system?'''<br>
 
A: Of course! the Open-Xchange GUI can be used to replace the existing Webmail system.  
 
A: Of course! the Open-Xchange GUI can be used to replace the existing Webmail system.  
  
'''Q: when i create new users, they have only mail and contacts enabled, why?'''<br>
+
'''Q: When i create new users, they have only mail and contacts enabled, why?'''<br>
A: The default module access is webmail, all others have to be enabled through te provisioning interface as described in the [http://mp.open-xchange.com/#m=infostore&f=998&i=96 provisioning manual]
+
A: The default module access is webmail, all others have to be enabled through te provisioning interface as described in the provisioning manual
  
'''Q: what is the context admin user for?'''<br>
+
'''Q: What is the context admin user for?'''<br>
 
A: The context admin is a special user in the groupware who is able to log in to the GUI. This user gets shared items from deleted users on deletion.
 
A: The context admin is a special user in the groupware who is able to log in to the GUI. This user gets shared items from deleted users on deletion.
  
'''Q: how do i report bugs to Open-Xchange?'''<br>
+
'''Q: How do i report bugs to Open-Xchange?'''<br>
 
A: Bugs are to be reported via the Open-Xchange ticket system. New tickets are created through an email to support@open-xchange.com. For those who have a support contract, the support registration code needs to be in the body of that email.  
 
A: Bugs are to be reported via the Open-Xchange ticket system. New tickets are created through an email to support@open-xchange.com. For those who have a support contract, the support registration code needs to be in the body of that email.  
  
'''Q: Why is the link in notification mails borken?'''<br>
+
'''Q: Why is the link in notification mails broken?'''<br>
A: The link in generated from the template in the configuration file /opt/open-xchange/etc/groupware/notification.properties
+
A: The link is generated from the template in the configuration file /opt/open-xchange/etc/groupware/notification.properties
  
 
'''Q: Why do i get an error when i click on Extras in the groupware GUI?'''<br>
 
'''Q: Why do i get an error when i click on Extras in the groupware GUI?'''<br>
Line 52: Line 53:
 
'''Q: What kind of authentication plugins are available?'''<br>
 
'''Q: What kind of authentication plugins are available?'''<br>
 
A: The default plugin, shipped with the software, authenticates against the Open-Xchange  
 
A: The default plugin, shipped with the software, authenticates against the Open-Xchange  
database.
+
database. Other examples are included in the development documentation.
 +
 
 +
'''Q: Is there a limit for the number of users, groups and resources in a context?'''<BR>
 +
A: basically there only is a theoretical limit of 2^31 for all together per context
  
'''Q: How do i write a new authentication plugin?'''<br>
+
'''Q: Why do resources need to have a email address and for what is it used?'''<br>
A: The manual for writing own plugins, can be found in the [https://mp.open-xchange.com/ Open-Xchange Maintenance Portal]
+
A: A email address for a resource is required by outlook so that outlook is able to manage resources. The OX server does not sent emails to that address.
  
<!--'''Q: is there a mobility solution available so that i can get acces to data in the Open-Xchange server on my mobile?'''<br>
+
<!--'''Q: is there a mobility solution available so that i can get access to data in the Open-Xchange server on my mobile?'''<br>
A: A funambol client is available which is able to sync between the Open-Xchange server and the mobility client. The needed connector is available from [http://funambol.com/opensource/downloads.php Funambol]
+
A: A Funambol client is available which is able to sync between the Open-Xchange server and the mobility client. The needed connector is available from [http://funambol.com/opensource/downloads.php Funambol]
 
--!>
 
--!>

Latest revision as of 13:47, 29 June 2016

Q: Where can i get access to productive software packages for the hosting environment?
A: Packages for download are available in the Open-Xchange Packages

Q: Where can i get further assistance in case of installation/integration questions?
A: A forum for discussions is available on our web site

Q: How can i integrate into existing LDAP services?
A: The users and groups can be synced into OX through the commandline tools. The authentication can be done online through a LDAP authentication module

Q: Is there a administration frontend to create and manage contexts, users, groups, resources?
A: Provisioning of all objects (contexts, users, ...) can be very flexible done through the command line tools and the Java RMI interface. This interfaces can also be used for synchronisation with existing user databases and directories.

Administering groups and resources will be possible within the webfrontend with the next build.

Administration front ends for In-House deployments will follow soon.

Q: Where are the mails stored in the Open-Xchange server?
A: The Open-Xchange server has no own email server included. The Open-Xchange server does access mailboxes from existing systems. Please have a look at our architecture white paper.

Q: What are the supported IMAP servers?
A: Currently, Cyrus, Dovecot and Courier are the supported IMAP servers. This is described in more detail in the installation manual.

Q: How can i create user objects (appointments,tasks,infostore items, pre defined UWA widgets) form extern for a customer?
A: you can use the JSON HTTP API used by the gui, a example is to be found here: Adding a pre defined UWA widget for a User

Q: What are UWA widgets for?
A: a description can be found in the Wiki on the Hyperion UWA page

Q: What APIs are available?
A: The APIs are to be found under Interfaces in this wiki

Q: Do i need to set module access for the context admin user and how do i do that?
A: for the context admin, all modules must be enabled the like the users in the context have

Q: Can the Open-Xchange GUI be used to replace my existing Webmail system?
A: Of course! the Open-Xchange GUI can be used to replace the existing Webmail system.

Q: When i create new users, they have only mail and contacts enabled, why?
A: The default module access is webmail, all others have to be enabled through te provisioning interface as described in the provisioning manual

Q: What is the context admin user for?
A: The context admin is a special user in the groupware who is able to log in to the GUI. This user gets shared items from deleted users on deletion.

Q: How do i report bugs to Open-Xchange?
A: Bugs are to be reported via the Open-Xchange ticket system. New tickets are created through an email to support@open-xchange.com. For those who have a support contract, the support registration code needs to be in the body of that email.

Q: Why is the link in notification mails broken?
A: The link is generated from the template in the configuration file /opt/open-xchange/etc/groupware/notification.properties

Q: Why do i get an error when i click on Extras in the groupware GUI?
A: Behind that extra link, there is a plugin which can also be a own developed one. The Default plugin, shipped with the software is to be configured in the file /opt/open-xchange/etc/groupware/configjump.properties

Q: What kind of authentication plugins are available?
A: The default plugin, shipped with the software, authenticates against the Open-Xchange database. Other examples are included in the development documentation.

Q: Is there a limit for the number of users, groups and resources in a context?
A: basically there only is a theoretical limit of 2^31 for all together per context

Q: Why do resources need to have a email address and for what is it used?
A: A email address for a resource is required by outlook so that outlook is able to manage resources. The OX server does not sent emails to that address.