Difference between revisions of "FAQ Webmail4Free"
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A: Please check out the program at our website (www.). There you can find a lot of information and also sign-up forms and contact information. After you have signed up for the program, we will conduct a 10-min telephone interview to discuss all relevant details. | A: Please check out the program at our website (www.). There you can find a lot of information and also sign-up forms and contact information. After you have signed up for the program, we will conduct a 10-min telephone interview to discuss all relevant details. | ||
| − | '''Q: How fast can I get the | + | '''Q: How fast can I get the Webmail4Free platform?'''<br> |
A: That depends a bit on your IT infrastructure, however, the implementation efforts are usually low and the webmail platform can be up and running in just a few weeks. | A: That depends a bit on your IT infrastructure, however, the implementation efforts are usually low and the webmail platform can be up and running in just a few weeks. | ||
| − | '''Q: What is included in the | + | '''Q: What is included in the Webmail4Free offering?'''<br> |
| − | A: The | + | A: The Webmail4Free offering includes maintenance, professional services and marketing support free of charge, depending on the size of your existing customer base: |
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| − | '''Q: What are the requirements to participate in the | + | '''Q: What are the requirements to participate in the Webmail4Free program?'''<br> |
| − | A: The only requirement is to commit to market a certain number of seats for our additional modules on top of the free webmail. We also ask our partners to commit to a 3 year agreement if you have more than 10.000 Email Accounts and 1 year if you have less than 10.000 Email Accounts respectively. In order to provide efficient support to our partners, we also require a Standard | + | A: The only requirement is to commit to market a certain number of seats for our additional modules on top of the free webmail. We also ask our partners to commit to a 3 year agreement if you have more than 10.000 Email Accounts and 1 year if you have less than 10.000 Email Accounts respectively. In order to provide efficient support to our partners, we also require a Standard Webmail4Free Support Agreement. |
| − | '''Q: I’m a large SaaS Provider with more than 100.000 Email accounts. What are the requirements for me to participate in the | + | '''Q: I’m a large SaaS Provider with more than 100.000 Email accounts. What are the requirements for me to participate in the Webmail4Free program'''<br> |
A: Large SaaS Providers are required to offer Premium Groupware and OX Mobility to all existing customers as up-sell modules within 9 months after signing up for the program. The up-sell rates (minimum commitment of the SaaS provider) are as follows: | A: Large SaaS Providers are required to offer Premium Groupware and OX Mobility to all existing customers as up-sell modules within 9 months after signing up for the program. The up-sell rates (minimum commitment of the SaaS provider) are as follows: | ||
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Large SaaS Providers are also required to order a Premium Support Contract (24/7) in addition to the Standard Support when launching the Premium Groupware and OX Mobility modules. | Large SaaS Providers are also required to order a Premium Support Contract (24/7) in addition to the Standard Support when launching the Premium Groupware and OX Mobility modules. | ||
| − | '''Q: I’m a medium-sized SaaS Provider with more than 10.000 but less than 100.000 Email accounts. What are the requirements for me to participate in the | + | '''Q: I’m a medium-sized SaaS Provider with more than 10.000 but less than 100.000 Email accounts. What are the requirements for me to participate in the Webmail4Free'''<br> |
A: Medium-sized SaaS Providers are required to offer Premium Groupware and OX Mobility to all existing customers as up-sell modules within 6 months after signing up for the program. The up-sell rates (minimum commitment of the SaaS provider) are as follows: | A: Medium-sized SaaS Providers are required to offer Premium Groupware and OX Mobility to all existing customers as up-sell modules within 6 months after signing up for the program. The up-sell rates (minimum commitment of the SaaS provider) are as follows: | ||
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Medium-sized SaaS Providers are also required to order a Premium Support Contract (24/7) in addition to the Standard Support when launching the Premium Groupware and OX Mobility modules. | Medium-sized SaaS Providers are also required to order a Premium Support Contract (24/7) in addition to the Standard Support when launching the Premium Groupware and OX Mobility modules. | ||
| − | '''Q: I’m a small SaaS Provider with less than 10.000 Email accounts. What are the requirements for me to participate in the | + | '''Q: I’m a small SaaS Provider with less than 10.000 Email accounts. What are the requirements for me to participate in the Webmail4Free program'''<br> |
A: Small SaaS Providers are required to offer Premium Groupware and OX Mobility to all existing customers as up-sell modules within 12 months after signing up for the program. The up-sell rates (minimum commitment of the SaaS provider) are as follows: | A: Small SaaS Providers are required to offer Premium Groupware and OX Mobility to all existing customers as up-sell modules within 12 months after signing up for the program. The up-sell rates (minimum commitment of the SaaS provider) are as follows: | ||
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'''Q: Is Support included in the prices per seat?'''<br> | '''Q: Is Support included in the prices per seat?'''<br> | ||
| − | A: Support is partly included in the seat prices. If you have more than 100.000 Email accounts, all Updates and Upgrades are included. Helpdesk Support needs to be ordered separately. If you have less than 100.000 Email Accounts you can order the Standard | + | A: Support is partly included in the seat prices. If you have more than 100.000 Email accounts, all Updates and Upgrades are included. Helpdesk Support needs to be ordered separately. If you have less than 100.000 Email Accounts you can order the Standard Webmail4Free Support Contract for 10.000 EUR. |
'''Q: What are the costs for the Open-Xchange Support?'''<br> | '''Q: What are the costs for the Open-Xchange Support?'''<br> | ||
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'''Q: What does the Support include?'''<br> | '''Q: What does the Support include?'''<br> | ||
| − | A: In the Open-Xchange Support is helpdesk included as well as all updates and upgrades during the support period. The Premium Support is limited to 200.000 Email Accounts. The Standard | + | A: In the Open-Xchange Support is helpdesk included as well as all updates and upgrades during the support period. The Premium Support is limited to 200.000 Email Accounts. The Standard Webmail4Free Support is limited to 10.000 Email Accounts. |
'''Q: What are the prices for additional professional services?'''<br> | '''Q: What are the prices for additional professional services?'''<br> | ||
A: Additional services can be ordered for 1.000 EUR per man-day. A 2 day workshop can be ordered for 2.500 EUR. | A: Additional services can be ordered for 1.000 EUR per man-day. A 2 day workshop can be ordered for 2.500 EUR. | ||
| − | '''Q: Is the | + | '''Q: Is the Webmail4Free program offered only for a limited time?'''<br> |
A: ICurrently there are no plans to offer the program only for a limited time. If successful, we plan to offer it through all 2009. | A: ICurrently there are no plans to offer the program only for a limited time. If successful, we plan to offer it through all 2009. | ||
Revision as of 17:28, 26 January 2009
Q: What are the benefits for SaaS Providers like ISPs, Telcos, Hosters?
A: All companies offering email and hosting services can significantly enhance their offering by a modern and intuitive webmail that attracts existing and new customers. On top of that, new modules and products can be introduced to generate new revenues.
Q: Why does Open-Xchange offer their webmail platform for free?
A: We want to help our customers and partners to go through these difficult times by retaining their customers and securing revenues. With a free webmail platform we believe our partners also get an excellent up-sell platform for additional products like mobility support and groupware.
Q: How can I participate in the program?
A: Please check out the program at our website (www.). There you can find a lot of information and also sign-up forms and contact information. After you have signed up for the program, we will conduct a 10-min telephone interview to discuss all relevant details.
Q: How fast can I get the Webmail4Free platform?
A: That depends a bit on your IT infrastructure, however, the implementation efforts are usually low and the webmail platform can be up and running in just a few weeks.
Q: What is included in the Webmail4Free offering?
A: The Webmail4Free offering includes maintenance, professional services and marketing support free of charge, depending on the size of your existing customer base:
| Existing customer base | Maintenance | Professional Services | Marketing Support |
|---|---|---|---|
| >100.000 Email accounts: | All Updates and Upgrades | 2 man-day’s consulting, installation and configuration of the OX Platform | Listing as partner on the OX Website and joined press announcement |
| >10.000 Email accounts: | All Updates and Upgrades | 1 man-day’s consulting, installation and configuration of the OX Platform | Listing as partner on the OX Website |
| <10.000 Email accounts: | All Updates and Upgrades | 0,5 man-day’s consulting, installation and configuration of the OX Platform | Listing as partner on the OX Website |
Q: What are the requirements to participate in the Webmail4Free program?
A: The only requirement is to commit to market a certain number of seats for our additional modules on top of the free webmail. We also ask our partners to commit to a 3 year agreement if you have more than 10.000 Email Accounts and 1 year if you have less than 10.000 Email Accounts respectively. In order to provide efficient support to our partners, we also require a Standard Webmail4Free Support Agreement.
Q: I’m a large SaaS Provider with more than 100.000 Email accounts. What are the requirements for me to participate in the Webmail4Free program
A: Large SaaS Providers are required to offer Premium Groupware and OX Mobility to all existing customers as up-sell modules within 9 months after signing up for the program. The up-sell rates (minimum commitment of the SaaS provider) are as follows:
1st year: 1% of the existing customer base
2nd year: 2,5% of the existing customer base
3rd year: 4% of the existing customer base
Large SaaS Providers are also required to order a Premium Support Contract (24/7) in addition to the Standard Support when launching the Premium Groupware and OX Mobility modules.
Q: I’m a medium-sized SaaS Provider with more than 10.000 but less than 100.000 Email accounts. What are the requirements for me to participate in the Webmail4Free
A: Medium-sized SaaS Providers are required to offer Premium Groupware and OX Mobility to all existing customers as up-sell modules within 6 months after signing up for the program. The up-sell rates (minimum commitment of the SaaS provider) are as follows:
1st year: 1% of the existing customer base
2nd year: 2,5% of the existing customer base
3rd year: 4% of the existing customer base
Medium-sized SaaS Providers are also required to order a Premium Support Contract (24/7) in addition to the Standard Support when launching the Premium Groupware and OX Mobility modules.
Q: I’m a small SaaS Provider with less than 10.000 Email accounts. What are the requirements for me to participate in the Webmail4Free program
A: Small SaaS Providers are required to offer Premium Groupware and OX Mobility to all existing customers as up-sell modules within 12 months after signing up for the program. The up-sell rates (minimum commitment of the SaaS provider) are as follows:
First 6 months: Premium Groupware seats worth 2.000 EUR
Following 6 months: Premium Groupware seats worth 4.000 EUR
Small SaaS Providers are also required to order an additional Standard Support Contract when launching the Premium Groupware and OX Mobility modules.
Q: Do the requirements depend on the number of my customers?
A: Yes, there are various partner levels with different requirements, mainly in regard to the up-sell commitment.
Q: What are the payment terms for the up-sell commitments?
A: All fees relate to the up-sell commitments are to be quarterly pre-paid.
Q: What are the prices for the additional Open-Xchange modules?
A: The prices include a volume discount and are as follows:
| Groupware | Mobility Support | ||
|---|---|---|---|
| >100.000 Email accounts: | 1.55 EUR/USD* per seat per month** | 0.55 EUR/USD* per seat per month | * Americas and APAC to pay in USD, Western and Eastern Europe to pay in EUR '** or RevShare model (65% SaaS Provider/35% Open-Xchange) |
| >10.000 Email accounts: | 1.60 EUR/USD* per seat per month | 0.65 EUR/USD* per seat per month | * Americas and APAC to pay in USD, Western and Eastern Europe to pay in EUR |
| <10.000 Email accounts: | 1.65 EUR/USD* per seat per month | 0.75 EUR/USD* per seat per month | * Americas and APAC to pay in USD, Western and Eastern Europe to pay in EUR |
Q: Is Support included in the prices per seat?
A: Support is partly included in the seat prices. If you have more than 100.000 Email accounts, all Updates and Upgrades are included. Helpdesk Support needs to be ordered separately. If you have less than 100.000 Email Accounts you can order the Standard Webmail4Free Support Contract for 10.000 EUR.
Q: What are the costs for the Open-Xchange Support?
A: The prices vary by the Support Level and by the number of supported seats/Email accounts:
Standard W4F Support:
>100.000 Email accounts: 10.000 EUR per year
>10.000 Email accounts: 6.000 EUR per year
<10.000 Email accounts: 2.000 EUR per year
Premium Support (24/7):
>100.000 Email accounts: 35.000 EUR per year
>10.000 Email accounts: 25.000 EUR per year
<10.000 Email accounts: 17.000 EUR per year
Q: What does the Support include?
A: In the Open-Xchange Support is helpdesk included as well as all updates and upgrades during the support period. The Premium Support is limited to 200.000 Email Accounts. The Standard Webmail4Free Support is limited to 10.000 Email Accounts.
Q: What are the prices for additional professional services?
A: Additional services can be ordered for 1.000 EUR per man-day. A 2 day workshop can be ordered for 2.500 EUR.
Q: Is the Webmail4Free program offered only for a limited time?
A: ICurrently there are no plans to offer the program only for a limited time. If successful, we plan to offer it through all 2009.