How to request a change for the OXaaS platform
You are a customer of OXaaS and have your Support Keys at hand. Furthermore you want to request a change for the service.
Send an email to <oxaas-change AT open-xchange.com> and provide the following information within the body of your email. Please take care to put your Support Key always to the top. If you provide more than one key the first recognised key wins.
Subject: The subject should give a high level description of the Change Request and is used as Title Support Key: OX-SUPPORT-OR-LICENSE-KEY-XXX Reason: give the reason why the change is needed Description: provide a meaningful description of the desired change Server url: provide the URL of the service (tenant url) further information you might think is important comes here...
To: oxaas-change AT open-xchange.com Subject: renewal of ssl certificates Support Key: OX-SUPPORT-OR-LICENSE-KEY-123123123123 Reason: our ssl certificates expire in 40 days Description: please change certificates on the systems Server URL: www.oxaas.com attached my new encrypted certificates, please proceed. thank you.
If all of the above information has been provided, a confirmation mail is sent from Open-Xchange's ticket system which includes the ticket number for this Change Request.