How to request a change for OXaaS
You are customer of OXaaS and have your Support Keys at hand. Furthermore you want to request a change for the service.
Send an E-Mail to <oxaas-change AT open-xchange.com> and provide the following information within the E-Mail body. Please take care to put your Support Key always to the top. If you provide more than one key the first recognised key wins.
Subject: The subject should give a high level description of the Change Request and is used as Title Support Key: OX-SUPPORT-OR-LICENSE-KEY-XXX Reason: give the reason why the change is needed Description: provide a meaningful description of the desired change Server url: provide the URL of the service (tenant url) further information you might think is important comes here...
To: oxaas-change AT open-xchange.com Subject: renewal of ssl certificates Support Key: OX-SUPPORT-OR-LICENSE-KEY-123123123123 Reason: our ssl certificates expire in 40 days Description: please change certificates on the systems Server URL: www.oxaas.com attached my new encrypted certificates, please proceed. thank you.
If all of the above information has been provided, a confirmation mail is sent from Open-Xchange's ticket system which includes the ticket number for that incident.