My Registrations: Difference between revisions

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= My Registrations =
= My Registrations =


Here is detailed information regarding software and support license keys. Please take a few minutes to read this, as you get started.
Here is detailed information regarding software and support license keys.


= Email with purchase confirmation - What are the keys?=
= Email with purchase confirmation - What does it contain?=


* '''Maintenance / licence Key''' - The Maintenance Key (MK) entitles you to use the purchased product and / or to optain updates for the purchased period for the number of licensed users.
* '''License Key''' - The License Key entitles you to use the purchased product and / or to obtain updates for the purchased period for the number of licensed users and may include the permission to contact Open-Xchange's Support. Please Note: Open-Xchange activates the provided license key for you.
* '''Support Key''' - The Support Key (SUP) ensures that inquiries are handled in accordance with the purchased support contract, and thus with the underlying Service Level Agreement. For the use of advanced support services, valid maintenance for all activated users is required. Additional information can be found here, http://knowledgebase.open-xchange.com/index.php?id=339
* '''Customer ID''' - The customer ID identifies you as a Open-Xchange customer and provides access to the at [http://portal.open-xchange.com Open-Xchange Portal]
* '''Univention license key or license file''' - The Univention license key or license file authorizes the use of the respective Univention components of the purchased product (Open-Xchange Advanced Server or Open-Xchange Server for UCS) for the respective time period. Univention license file controls the number of users that can be created in the system.


= 1. Step: Create LDB Account =
= Download and installation documentation (OXpedia) =
 
* '''What is an LDB account?''' - For each customer, an account in the license database (LDB) is required. The LDB account summarizes almost all purchased products and services of a single customer.
* '''What is the use of the LDB account?''' - An LDB account is used to access all protected areas for software and services, such as updates, OXtender, patch releases, and technical support
* '''When do you need your LDB account?'''
** Download via OXpedia administration front-end of Open-Xchange Appliance Edtion
** update repositories of Open-Xchange Server Edition
** update repositories of Open-Xchange Hosting Edition
** For more details, please visit the documentation of the respective product
 
= 2. Step: Key activation in the LDB =
 
By activating the Keys, a product or service is assigned to a specific LDB account. To acitvate a key, visit http://sdb.open-xchange.com/create-ldb-account-en#activate
 
= 3. Step: Confirmation of the EULA / Terms (optional) =
 
Depending on the purchased product, acceptance of the End User License Agreements or the terms and conditions is required. For more details, please visit http://sdb.open-xchange.com/create-ldb-account-en#EULA
 
= 4. Step: Download and installation documentation (OXpedia) =


All installation and product documentation for the current OX App Suite, as well as all Open-Xchange software is available at  
All installation and product documentation for the current OX App Suite, as well as all Open-Xchange software is available at  
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Installation and Product Documentation for the older Open-Xchange 6 Generation is available at  
Installation and Product Documentation for the older Open-Xchange 6 Generation is available at  
* [http://oxpedia.org/wiki/index.php?title=Main_Page_HESE#quickinstall Open-Xchange Hosting & Server Edition Download & Install]
* [http://oxpedia.org/wiki/index.php?title=Main_Page_HESE#quickinstall Open-Xchange Server 6 Download & Install]
 
= 5. Step: Contact Support =
 
Details for contacting Support can be found at [http://knowledgebase.open-xchange.com/support/contact-support-bug-reporting/contact-support/english.html contact-support].

Latest revision as of 14:30, 2 February 2015

My Registrations

Here is detailed information regarding software and support license keys.

Email with purchase confirmation - What does it contain?

  • License Key - The License Key entitles you to use the purchased product and / or to obtain updates for the purchased period for the number of licensed users and may include the permission to contact Open-Xchange's Support. Please Note: Open-Xchange activates the provided license key for you.
  • Customer ID - The customer ID identifies you as a Open-Xchange customer and provides access to the at Open-Xchange Portal

Download and installation documentation (OXpedia)

All installation and product documentation for the current OX App Suite, as well as all Open-Xchange software is available at

Installation and Product Documentation for the older Open-Xchange 6 Generation is available at

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