FAQ for Outlook Oxtender

OX FAQ - Connector for Microsoft Outlook

Q: When does the Connector reload data within Outlook?
A: It has a built in poll intervall of 30 seconds. You can also trigger a reload if you switch folders. For example if you switch from Calendar folder A to Calendar folder B.

Q: Where can i deactivate the Outlook Connector for Microsoft Outlook?
A: The Connector can be activated/deactivated in the "Add-In Manager" within Microsoft Outlook.

Q: Which data modes does the Connector support?
A: The Connector supports PUSH or POLL mode. This depends on the OX Server configuration, if you activated the UDP Push settings, then Connector will work in Push mode. This means that the server sends an event to the Connector client when something is new/changed/deleted on the server.

Q: Where can i see/review Connector errors or log entries?
A: The notifier in the system tray normally contains error messages and details when something is wrong. Also if Microsoft Outlook has problems with other programms like anti virus mail solutions, this errors will be shown in the error notifier.

Q: I have strange letters and invalid data in my PST file, what happened?
A: With the Version change from Mircosoft Outlook 2000 to 2003, the internal format in the PST files was changed to UNICODE. This might be the reason for your broken data.

Q: Is it mandatory to use an NTP client application to avoid syncing problems?
A: No, only the OX Server must run with NTP to ensure the correct time. The Connector will always use the server time for calculating.

Q: My free/busy view does not work properly, what can cause this error?
A: The free/busy view uses the internal connection handling of IE/Outlook. This means, if you run your OX Server with https and a self signed certificate or an untrusted certification authority signed this, you have to manually import the certificate to the trusted certs via Internet Explorer. Just open the https URL with IE and import the untrusted cert.

Q: The Oxtender does not sync any more, i dont see any new item in Mircosoft Outlook
A: This can have more than 1 reason: Is your network connection to the server still open/alive? Did you see the Connector Splash Screen when you started Microsoft Outlook? Did you already try to switch a folder to trigger a reload? Is the Connector deactivated in the "Add-In Manager" ?

Q: Microsoft Outlook takes minutes to start up
A: This long startup time can have different causes. Do you have many Microsoft Outlook plugins installed? Do you have a big mailboxes? Outlook tries to index mails in your Mailbox on startup.

Q: I have a folder with nearly 70.000 objects/mails in it, but outlook crashes all the time. Whan can cause this error?
A: Microsoft Outlook itself can only handle exactly 65535 objects within a folder. So, if you have a mail folder with more than 65535 mails in it and you get strange erros, the hardcoded limit of Microsoft Outlook itself could be the cause of this. Try to delete some mails with an external client or use the lighting fast OX-Webmail which is already builtin Open-Xchange System.

Q:My PST file gets bigger and bigger and contains old and no more needed data, is it possible to reduce the size or defragment it?
A:Yes, please use the "scanpst.exe" to defragment your PST files.

Q: Is there a file size limit of a PST file?
A: Yes, PST files in versions prior Microsoft Outlook 2007 have a file size limit of 2GB.

Q: Can i use Connector and Exchange plugin at the same time within Microsoft Outlook?
A: Yes, but you must create 2 seperate profiles within Microsoft Outlook. Otherwise the plugins will not work.