Difference between revisions of "Change-Request"
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= Concern: = | = Concern: = | ||
| − | You are customer of | + | You are customer of OXaaS and have your Support Keys at hand. Furthermore you want to request a change for the service. |
= Todo: = | = Todo: = | ||
Revision as of 12:13, 4 February 2016
How to request a change for OXaaS
Concern:
You are customer of OXaaS and have your Support Keys at hand. Furthermore you want to request a change for the service.
Todo:
Send an E-Mail to <oxaas-change AT open-xchange.com> and provide the following information within the E-Mail body. Please take care to put your Support Key always to the top. If you provide more than one key the first recognised key wins.
Subject: The subject should give a high level description of the Change Request and is used as Title Support Key: OX-SUPPORT-OR-LICENSE-KEY-XXX Reason: give the reason why the change is needed Description: provide a meaningful description of the desired change Server url: provide the URL of the service (tenant url) further information you might think is important comes here...
example E-Mail:
To: oxaas-change AT open-xchange.com Subject: renewal of ssl certificates Support Key: OX-SUPPORT-OR-LICENSE-KEY-123123123123 Reason: our ssl certificates expire in 40 days Description: please change certificates on the systems Server URL: www.oxaas.com attached my new encrypted certificates, please proceed. thank you.
If all of the above information has been provided, a confirmation mail is sent from Open-Xchange's ticket system which includes the ticket number for that incident.